Treat all customers fairly.
Deal with your enquiries professionally and politely.
Be open and honest with you.
Provide you with quality products, services and advice.
Have well trained, fully qualified and helpful staff.
Respond to you quickly and efficiently.
Work closely with your mortgage advisor to unsure the service provided and recommendation is of a high standard and correct.
Be available for contact by telephone, e mail or in person.
If we cannot make a recommendation that meets all your needs we will make you aware of this so you can make an informed decision.
Provide you with clear and accurate information.
Treat all information in a confidential manner.
Keep all timescales given realistic.