The AS Financial Solutions Service Commitment


  • Treat all customers fairly.
  • Deal with your enquiries professionally and politely.
  • Be open and honest with you.
  • Provide you with quality products, services and advice.
  • Have well trained, fully qualified and helpful staff.
  • Respond to you quickly and efficiently.
  • Work closely with your mortgage advisor to unsure the service provided and recommendation is of a high standard and correct.
  • Be available for contact by telephone, e mail or in person.
  • If we cannot make a recommendation that meets all your needs we will make you aware of this so you can make an informed decision.
  • Provide you with clear and accurate information.
  • Treat all information in a confidential manner.
  • Keep all timescales given realistic.


  • Understand your needs and circumstances both present and future.
  • Make a product recommendation to you within 2 workings days from when your fact find is complete.
  • Not use unnecessary technical terms or jargon when explaining things to you.