Complaints Procedure

Hopefully, we will get things right every time. If we have got something wrong, we aim to put it right. In the event you wish to make a complaint, please contact Amy Smith, Managing Director using one of the following methods:

Write to us at:

Amy Smith
Managing Director
AS Financial Solutions
22-24 James Street
Cardiff Bay
CF10 5EX

Email Us:

Amy Smith
Managing Director

Financial Ombudsman:

You can also contact the Financial Ombudsman to make a complaint.

From the time you make a complaint, AS Financial Solutions has 8 weeks to deal with your complaint, as per industry regulation.